Mails and Courier Services

The rates for both local and International rates for EMS are posted on our website: www.postakenya.post. click on the link on weight required and the country to get the rates.
The rates for both local and International rates for ordinary and registered items are posted on our website: www.postakenya.post. click on the link ‘media centre’; follow by clicking on public notice. Select the required rates.
Go to the link ‘Track your items’ on our website: www.postakenya.post. Enter the tracking number on the space provided.
It is a Government requirement that all incoming items must be checked, assessed and cleared by the Customs officials stationed in our outlets, if they contain any dutiable items then the customer will be asked to pay before the item is released.
Costs are normally determined by weight and destination. The rates for the various weights and destinations are posted in our website: www.postakenya.post.
You can track and trace your item by visiting our website. Click on the track a parcel link and enter the 13 digit tracking number to get information on your item.
You can track your item on our website by going to the link on track parcel. The day of delivery will be determined by destination and time of posting, click on the link: Customer service charter, to get the estimated time of delivery. For change of office of delivery, one is required to write a request to the Postmaster/ head postmaster where the item is, for re-direction.
Fill the box application form issued at any post office or you may download the application form from the website ; www.postakenya.post, attach a copy of incorporation/ registration certificate to the form and present to the counter for allocation. Upon allocation of the box, you will pay an annual fee Kes. 10,960 (VAT Inclusive) and Kes. 560 one off payment deposit of keys,
Fill the box application form issued at any post office or you may also download the application form from www.postakenya.post, and present it to the Post office branch of choice. For an individual box, a copy of ID should be attached. Upon allocation you will be required to pay Kes. 2,320 (VAT inclusive) and kes. 560 one off payment for deposit keys.
Yes you can make payment for your box in any Post office other than the one where your box is located.
Yes you can pay for a new box in any of our offices. This information will thereafter be communicated to the office you have been allocated a box.
Generally business hours for Post Offices are from 8.00 a.m to 5 p.m but Head Post Offices i.e. GPO and City Square offices, business hours are from 7.30 a.m to 6.00 p.m and from 9.am to 1.00 p.m on Saturdays.
The codes are uploaded on PCK website www.postakenya.post. Kindly visit the website to get postcodes for all our offices. Click on the link ‘locate a post office and working hours’ and type name of office on the space provided.
Yes you can pay for your Post Office Box using our MPESA Paybill number 506500. this number serves the Safaricom and Airtel customers.You are required to enter the private letter box number followed by the post code( separated by a dash) eg 34567-00100. Key in your P.O. Box number as the account number e.g. 34567-00100 then enter the amount.You can pay for the Quarterly, Half Year and Annual renewal for your private letter box. Payment for the new private letter boxes will be paid in cash at the office of issue.
There are instances when the locks get faulty due to wear and tear or it can be locked by mistake when it is being dusted. Kindly visit the office where your box is located with both sets of keys. If the lock is faulty it will be replaced and you will be issued with a new set of keys.
You will be required to write an official letter or an email to the Branch Manager at the office of exchange- City Square, and make the request giving reasons why you want the item returned (RTS).

Payment Services

Visit any post office that is near you. You will be required to fill the Money Order Accounts form 1(MOA1) for an ordinary money order. You will then send the order to the recipient who will then cash the money in the designated office.
Yes we do. It’s referred to as Posta Pay service. Visit any of our offices and fill the Posta pay form. Immediately the amount is keyed in, you will be given a transaction number which you will give to the recipient as they go to pick the money from the designated office.
One can send money to Uganda, Tanzania, Zimbabwe and Burundi.
One can receive money from Uganda, Tanzania, Zimbabwe, South Africa, and Burundi through International Money Order (IMO) service and United Arab Emirates (Dubai) through Instant Cash.
Yes. You can make payments for your utility bills in most of our outlets. The utility bills include payments for Kenya Power & Lighting Corporation (KPLC); Nairobi Water; Telkom bills. You can also pay for your DSTV monthly subscription.
Yes. We do transact MPESA & AIRTEL MONEY in Posta outlets. You can deposit and withdraw money.
We do offer HUDUMA Services in 24 Post offices. The offices are indicated in our website: www.postakenya.post
Yes. We offer Banking services (deposits, withdrawals & balance Inquiries) for Co-operative Bank; Credit Bank; National Bank & Kenya Commercial Bank (KCB)

Virtual Post

Is an online platform provided by the Postal Corporation of Kenya to enable access of postal services on the go! ”Posta popote!
Web (www.enjiwa.com)
• Online box application ; virtual and physical box • Onboarding of existing physical box • Request for pickups and deliveries • Tracking of letters and parcels • Sending and receiving of electronic mails (e-mails)
• Virtual Personal box kshs 1,810/- • Virtual Corporate box kshs 6,000/- • Physical personal box Ksh.2,560/- (inclusive of 560/- key deposit) • Physical corporate box Ksh. 10,010 /- (inclusive of 560/- key deposit) • Onboarding an existing physical box :Personal box- 300/- ,Corporate box 60
• For individual a. Copy of ID or Passport b. Registered M-pesa phone number • For corporate a. Copy of business registration certificate b. Copy of Director’s ID or passport c. KRA PIN for the corporation d. Registered M-pesa phone number
• Log in to www.enjiwa.com • Click on apply • Select either virtual (individual/ corporate) or physical box (individual /corporate) • Fill in the fields and click register
• Carefully read and follow the instruction what will be displayed at your screen after clicking register • If the prompt option does not work. Kindly use our paybill 567333 and account number box number-postal code e.g. 58060-00100.NOTE the box number and postal code will be the one that the client selected
• Currently the system supports only M-pesa payments. Paybill number 567333. We are working to provide other payment options soon
Here the client could have paid using the paybill but the account has not been activate.Kindly notify e-Njiwa technical support to activate the box +254 202 213 725 (technical support)
• Log in to www.enjiwa.com • Click log in and enter your box number including the code and then your password ( the one you created when registering) • Ones you have logged inn, click my emails and wait for them to open • You will see your mails, one with the certificate and the other with the e-receipt
• Log in to www.enjiwa.com • Click on log in • Click forgot password resent here • Enter your emails address at posta (boxno-postcode@postakenya.post) eg 58060-00100@postakenya.post • Enter your phone number( one used to register for the account) • You will receive an SMS with a code
• Visit www.enjiwa.com • Log in with your details • If the account has already expired click on renew and a prompt will appear on your one • Another option is pay via our paybill number 567333 account number is your box number and the postal code eg 58060-00100
• An SMS will be sent to you that you have a letter at your box kindly come and collect • You will be required to visit your post office • Visit the virtual letter collection counter that was sent to you via SMS • Provided the clerk with the SMS • Sign and collect your letter
• e-Njiwa gives you an option of registering your physical box on the platform at a fee. Go to www.enjiwa.com and register. • Onboarding an existing physical box :Personal box- 300/- ,Corporate box 600/-
1. Misplacement of letters that occur by sharing a box is minimized. 2. You create confidence in your customers if you have a business-owned post office box number. 3. Timely feedback if you apply for tenders and quote your own post office box number. 4. You have full control of when to pick a letter from Posta; relying on a shared box puts you under the mercies of the box owner. 5. Job officers sent via physical letters are received on time because you manage letter picking schedule for your box. 9. You can send and receive letters/parcels across the country using the wide network of Posta branches.
• email enjiwa@postakenya.post • Phone number 0202213726, 0704712363 • Website www.enjiwa.com • twitter @e_Njiwa • Facebook e-Njiwa
• Conveniently access Postal services online • Get a physical or a Virtual box without having to visit the post office • Instantly receive a certificate of box ownership on application • Free notifications to track your mail on the go • GPS real time tracking of parcels • Door to door delivery of letters/parcels • Mobile payment for Postal services • Online Purchasing & printing of E-stamps • Secure email platform • Sending and receiving emails on the go • Customizable E-stamps for different occasions • Management of bulk contacts list for Corporate organizations

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